No hype, no fear-selling. This is where Performance Connectivity, Inc. (PCI) shares what we're seeing across our clients — technology explained in the language of revenue, risk, and operations. Written for the business leader, not the IT department.
Short, plain-language pieces on the decisions our clients are actually weighing.
Layered security means one miss doesn't become a breach. Here are five security layers your MSP may be missing — and how to check for each.
The phone rings. It’s your boss’s voice — same tone, same rush — asking you to move money or send a file right now, before a deadline. Except it isn’t your boss. It’s a criminal playing a cloned voice. This is where business email compromise is heading, and it’s already here. For years, fraud like […]
Public AI tools are useful. They are also leaky. The danger is rarely a hacker. It is a good employee, in a hurry, pasting the wrong thing into the wrong box. In 2023, Samsung engineers pasted secret source code into ChatGPT to save time. The code was gone, and the company restricted the tools soon […]
Privacy rules used to feel like a big-company problem. Not anymore. As of 2026, about 20 U.S. states have their own consumer privacy laws, and more take effect each year. Add older rules like Europe’s GDPR, and a small business with customers in several states can fall under several laws at once. The good news: […]
Your staff use ChatGPT, Copilot, and a dozen other AI tools every day. That is not a problem to fix. It is a fact to manage. The tool that manages it is a plain, written policy that everyone can read and follow. Most firms do not have one. Surveys through 2026 keep finding the same […]
An IT roadmap turns crisis-driven tech spending into a simple plan. Here is how a small business can build one, step by step.
Picture arriving tomorrow to find your files gone — wiped by a bad drive, a mistaken delete, or an attack. What would it take to get running again? For a lot of small firms, the honest answer is “we’re not sure.” Research on business disasters has long found that a large share of companies that […]
Cyber insurance sounds simple: pay a premium, and if you get hacked, the policy pays. In practice it is more like a contract with fine print that decides whether you are covered on your worst day. Many small firms buy a policy, feel covered, and never read what it actually pays for. Then a claim […]
Passwords fail. People reuse them, write them down, and hand them over in phishing emails. That is why one stolen password can open your whole business. Multi-factor authentication (MFA) is the fix that pays for itself. Microsoft has found that MFA blocks more than 99% of automated attacks on accounts. Small businesses are a real […]
If you run a small business, you have probably asked one version of this question: Microsoft 365 or Google Workspace? Both give you email, documents, video calls, and file storage in the cloud. Both are used by millions of companies. So the honest answer is not that one is simply better. It is that they […]
Handing your technology to an outside firm is a big trust decision. Do it well and you get steady support and expert advice without hiring a full IT team. Do it poorly and you get slow help, surprise bills, and a provider who holds the keys to your business. The difference usually comes down to […]
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