How does PCI price managed IT?
We don't publish rates, because two 30-person firms rarely have the same environment. But the structure is simple to explain, and one conversation is enough to give you a real number scoped to your firm — what's covered, what's separate, and what it costs.
Should a 30-person firm outsource IT or hire someone in-house?
At 30 people you need pieces of four different specialties — help desk, security, cloud administration, and strategy — but not a full-time load of any of them. One internal hire can't cover that spread, and a good one costs more than a managed agreement. Below roughly 75 employees, a managed provider with a real advisory layer usually wins; past that, a hybrid starts to make sense.
What's included in PCI's managed IT service?
The whole environment under one owner: monitoring and maintenance of every device and system, security across users and endpoints, backup, vendor management, on-site work when it's needed, and documentation that belongs to you. Plus the part most providers skip — a senior advisor connecting it all to revenue, risk, and operations.
Does PCI only work with businesses in Westchester?
PCI is built around Westchester County, NY and Fairfield County, CT — Purchase, White Plains, Rye, Stamford, Greenwich — but clients now reach across the country. Local roots, national reach, one continuous team behind both.
How fast does PCI respond when something breaks?
Fast, because the person who picks up already knows your environment — no time lost re-explaining your setup to a stranger. Urgent problems get treated as urgent, and you reach people who can actually fix the thing, not just log a ticket that ages in a queue. Continuity is what makes that speed possible: the same firm has watched the same environments for years.
Are we locked into a long contract with PCI?
There are no trap-door terms designed to make leaving painful. The relationship holds because the work is good, not because a contract traps you. Your environment is documented and portable, so if you ever left, you would leave with everything — which is exactly why most clients stay.
Who actually shows up when we call PCI?
People who already know you and your setup — not a rotating queue of strangers reading a script. The same firm has run this the same way, under the same three partners, since 1997, so the person on the phone has context most providers lose to turnover. When a problem needs hands on it, someone comes on-site across Purchase and the surrounding Westchester and Fairfield area.
